FAQ

WHEN WILL MY GLASSES ARRIVE?

Each pair of glasses is made up for your individual prescription where required. Once we have reviewed your prescription and have all the details we need, we can process your order. Most optical orders take 7 – 10 business days (Mon-Fri) to process, while more customised lenses and prescription sunglasses can take up to 14 business days. Processing and shipping time estimates do not account for holidays or non-business days. Standard delivery times can also be found in your purchase confirmation.

Disclaimer – all delivery dates are estimates only, not guarantees, and assume that the customer has given full information (correct customer info, valid prescription, PD, doesn’t need a lens upgrade), AND that no delays occur at the lab end. Missing information will trigger delays.

 

WHAT PAYMENT METHODS DO YOU ACCEPT ONLINE?

We currently accept payments for online orders using Visa, MasterCard, Pay pal and billpls

 

WHAT PRESCRIPTIONS DO YOU COVER?

We offer a range of high-index, multifocal and other more complex lenses in all of our boutiques, and a range of single vision lenses online. If you place an order online and we notice your script looks a little more complicated than usual we will be in touch via either phone or email to work out your best option. With complex prescriptions we like to closely assess the frame fit and take some measurements – your eyesight is our number one concern.

 

WHAT IF I JUST WANT THE FRAMES WITHOUT ANY LENSES?

This isn’t a problem! We will happily send you the frame by itself if you need to have your lenses fitted elsewhere, or are purchasing it as a gift for someone

 

DO YOU OFFER EYE TESTING?

Yes! We have optometrists available to test eyes across all our boutiques.

 

WHAT ARE YOUR FRAMES MADE OUT OF?

Our frames are made out of the highest quality cellulose acetates or metal alloys. Each sheet of acetate can take up to 10 weeks to create and all frames are cut individually. This means that every frame is unique.

 

WHY ARE THE GLASSES SO CHEAP? AM I MISSING SOMETHING?

We are very proud of our frames and lenses! The reason they cost less is because we use a new business model to eliminate the unnecessary parts of the supply chain. There is no reason glasses should cost more than an iPad simply because they have a small brand name on the temple.

 

HELP! MY FRAMES DON’T FIT PERFECTLY / MY PRESCRIPTION DOESN’T FEEL RIGHT, WHAT SHOULD I DO?

If your frames don’t fit properly or you have any other concerns please call us on 016-470 3555  or email us at [email protected] so we can help! After assessing the situation, our team will work out the best solution for you.