Shipping & Return Policy
WHEN WILL MY GLASSES ARRIVE?
Each pair of glasses is made up for your individual prescription. Once we have reviewed your prescription and have all the details we need, we can process your order. Most optical orders take 7 – 10 business days (Mon-Fri) to process, while more customised lenses and prescription sunglasses can take up to 14 business days.
WHERE DO YOU SHIP TO, AND HOW?
Currently, Foureye Studio ships within Malaysia only, by Pos Laju. Shipping within West Malaysia is free of delivery. Shipping to East Malaysia will charge RM20.
WHAT IS YOUR RETURNS POLICY?
We are happy to accept returns for full-price optical and sunglass products at any time in the first 30 days. All you need to do is drop into the boutique where you purchased them, or email [email protected] if you purchased online.
Please note that all sale items are final. No refund or exchange applies for change of mind (including – but not limited to – colour, size, and/or style changes). Standard manufacturing warranties for product faults apply to all products. Please contact [email protected] with any queries.
MY FRAMES DON’T FIT PERFECTLY, WHAT SHOULD I DO?
If your frames don’t fit properly or you have any other concerns, feel free to drop into any of our boutiques or email us so we can help – our team are always happy to chat with you and make the necessary adjustments! If you are unable to visit in store, please give us a call on 016-470 3555 or email [email protected] so that we can arrange for a return or advise on options to ensure you get the perfect fit.